A stressz, megküzdés és kiégés hatásának vizsgálata a munkahelyi teljesítményre a pénzügyi szektor női alkalmazottjainál Mongóliában

Tanulmányunkban a mongol pénzügyi szektor női alkalmazottainak körében vizsgáljuk a stresszorokat, valamint azok kapcsolatát a kiégéssel és annak három dimenziójával. CONTROLLER INFO VIII. ÉVF. 2020. 3. szám 53-57.

DOI: 10.24387/CI.2020.3.12

Abstract:

Cikkünkben azt vizsgáljuk, hogy a stressz lehet-e a kiégés egyik kiváltó oka a mongol női banki alkalmazottak körében. Mivel Mongóliában a szolgáltató ipar a GDP több mint 50 százalékát adja, és a pénzügyi szektorban a munkaerő döntő többsége nő; az intelligens technológiák alkalmazása virágzik az ágazatban. Elsődleges célunk az volt, hogy feltárjuk, szignifikáns kapcsolat van-e a ​​stresszorok és a kiégés között. A további cél az volt, hogy megvizsgáljuk, vajon a stresszorok fordítottan arányosak-e a kiégéssel és annak három dimenziójához. Kvantitatív vizsgálatot végeztünk, és 101 validált kérdőívet elemeztünk. Összességében a kiégés varianciájának körülbelül 4% -át jelezhetik előre a stresszorok. Végezetül javaslatot fogalmazunk meg azon HR-szakemberek számára, akik a bankszektor preventív programjaival foglalkoznak, hogy hogyan kellene kezelni ezeket a stresszorokat.

Felhasznált irodalom:

BOSWELL, W. R., OLSON-BUCHANAN, J. B., & LEPINE, M. A. (2004). Relations between stress and work outcomes: The role of felt challenge, job control, and psychological strain. Journal of Vocational Behavior64(1), 165-181.

BUITER, W., & RAHBARI, E. (2011). Global Growth Generators: Moving Beyond “Emerging Markets” and “BRIC”. Citigroup Global Markets Global Economic View21.

BEHRMAN, D. N., & PERREAULT JR, W. D. (1984). A role stress model of the performance and satisfaction of industrial salespersons. The Journal of Marketing, 48(4), 9-21.

BINGHAM, J.B., BOSWELL, W.R., & BOUDREAU, J.W. (2005). Job demands and job search among high-level managers in the United States and Europe. Group & Organizational Management, 30, 653-681.

BHAGAT, R.S., MCQUAID, S.J., LINDHOLM, H., & SEGOVIS, J. (1985). Total life stress: A multimethod validation of the construct and its effects on organizationally valued outcomes and withdrawal behaviors. Journal of Applied Psychology, 70, 202-214.

BROTHERIDGE, C. M., & GRANDEY, A. A. (2002). Emotional labor and burnout: Comparing two perspectives of “people work”. Journal of Vocational Behavior60(1), 17-39.

CAVANAUGH, M. A., BOSWELL, W. R., ROEHLING, M. V., & BOUDREAU, J. W. (2000). An empirical examination of self-reported work stress among US managers. Journal of Applied Psychology85(1), 65-74.

COHEN, S., & JANICKI‐DEVERTS, DENISE. (2012). Who's Stressed? Distributions of Psychological Stress in the United States in Probability Samples from 1983, 2006, and 2009 1. Journal of applied social psychology42(6), 1320-1334.

CHATHOTH, P., ALTINAY, L., HARRINGTON, R. J., OKUMUS, F., & CHAN, E. S. (2013). Co-production versus co-creation: A process-based continuum in the hotel service context. International Journal of Hospitality Management,32, 11-20.

FREY, C.B, & OSBORNE, M.A. (2013). The Future of Employment: How Susceptible Are Jobs to Computerisation? the Oxford Martin Programme on the Impact of Future Technology, 2013 Working Paper No. 1. International Labour Organization. (2018). Report. Retrieved from  https://www.ilo.org/global/about-the-ilo/newsroom/news/WCMS_627189/lang--en/index.htm . Assessed Jan 2020.

GREENBERG, E. R., & CANZONERI, C. (1996). Organizational Staffing and Disability Claims. NY: American Management Association Report–1996.–35 p.

HARARI, Y. N. (2018). 21 Lessons for the 21st Century. Random House.

HOBFOLL, S. E., & SHIROM, A. (2000). Conservation of resources theory: applications to stress and management in the workplace. In R. T. Golembiewski (Ed.), Handbook of Organizational Behavior (2nd ed., pp. 57–81). New York, Dekker

IVANCEVICH, J. M., & MATTESON, M. T. (1980). Stress and work: A managerial perspective. Scott Foresman.

JANIS, I., & ALIAS, M. (2017). A systematic literature review: Human roles, competencies, and skills in industry 4.0. In Proceeding of Asia International Multidisciplinary Conference .pp. 1052-1072

JARGALSAIKHAN, D. 2019. “Fintech: like a bird in the hand”. Retrieved from https://www.jargaldefacto.com/article/fintech-like-a-bird-in-the-hand. Last Accessed: Jan 2020.

JEX, S. M. (1998). Stress and job performance. Thousand Oaks, CA: Sage. Landis, R. S., Beal, D. J., & Tesluk, P. E. (2000). A comparison of approaches to forming composite measures in structural equation models. Organizational Research Methods, 3, 186–207

KESSLER, R. C., MCLEOD, J. D., & WETHINGTON, E. (1985). The costs of caring: A perspective on the relationship between sex and psychological distress. In I. G. Sarason & B. R. Sarason (Eds.), Social support: Theory, research, and applications (pp. 491–507). Boston: Martinus Nijhoff Markets” and “BRIC” (Global Economics View). Citigroup Global Markets.

KIM, H. J. (2008). Hotel service providers’ emotional labor: The antecedents and effects on burnout. International Journal of Hospitality Management, 27(2), 151-161.

Kunos, I., Ábri J., Erős I., Szabó G., Valentinyi K., Kiss I., Wiesner E. (2016): Coaching In: Poór József (szerk.), Menedzsment-tanácsadási kézikönyv: innováció, megújulás, fenntarthatóság. 863 p. Budapest: Akadémiai Kiadó, 2016. pp. 511-532. (Menedzsment szakkönyvtár) (ISBN:978 963 05 9812 5) ISSN 2061-6430.

KRUML, S. M., & GEDDES, D. (2000). Exploring the dimensions of emotional labor: The heart of Hochschild’s work. Management Communication Quarterly14(1), 8-49.

LEPINE, J.A., PODSAKOFF, N.P., & LEPINE, M.A. (2005). A meta-analytic test of the challenge stressor-hindrance stressor framework: An explanation for inconsistent relationships among stressors and performance. Academy of Management Journal, 48, 764-775.

MARSHALL, N. L., & BARNETT, R. C. (1993). Work‐family strains and gains among two‐earner couples. Journal of Community Psychology21(1), 64-78.

MARSHALL, N. L., & TRACY, A. J. (2009). After the baby: Work‐family conflict and working mothers' psychological health. Family Relations58(4), 380-391.

MASLACH, C., & JACKSON, S. E. (1981). The measurement of experienced burnout. Journal of Organizational Behavior, 2(2), 99-113

MASLACH, C., JACKSON, S. E., & LEITER, M. P. (1996). MBI: Maslach burnout inventory. Sunnyvale (CA): CPP, Incorporated.

MASLACH C, SCHAUFELI WB, LEITER MP. Job burnout. Annu Rev Psychol. 2001; 52(1):397–422.

MILLIER, K, & BELLAMY, P. J. (2014). The Business Women’s Association of Uzbekistan: A qualitative study of the emergence and potential influence of women’s leadership in Central Asia. Journal of Eastern European and Central Asian Research (JEECAR)1(1), 10-10.

NATIONAL STATISTICAL OFFICE OF MONGOLIA [NSOM], (2019). Mongolian statistical yearbook. Retrieved from http://www.nso.mn/. Accessed Jan 2020.

NATIONAL STATISTICAL OFFICE OF MONGOLIA [NSOM], 2020). Retrieved from www.1212.mn. Accessed June 2020.

NEUGEBAUER, R., HIPPMANN, S., LEIS, M., & LANDHERR, M. (2016). Industrie 4.0 - From the Perspective of Applied Research. Procedia CIRP, 57, 2–7.

Our World in Data. (2017). Online publication. Retrieved from https://ourworldindata.org/search?q=female+labor+participation+rate. Accessed Jan 2020.

PODSAKOFF, N. P. (2007). Challenge and hindrance stressors in the workplace: Tests of linear, curvilinear, and moderated relationships with employee strains, satisfaction, and performance (Doctoral dissertation, University of Florida).

PODSAKOFF, N. P., LEPINE, J. A., & LEPINE, M. A. (2007). Differential challenge stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: a meta-analysis. Journal of Applied Psychology92(2), 438-454.

PURVANOVA, R. K., & MUROS, J. P. (2010). Gender differences in burnout: A meta-analysis. Journal of vocational behavior77(2), 168-185.

RODELL, J. B., & JUDGE, T. A. (2009). Can “good” stressors spark “bad” behaviors? The mediating role of emotions in links of challenge and hindrance stressors with citizenship and counterproductive behaviors. Journal of Applied Psychology94(6), 1438.

SARASON, I.G. & JOHNSON, J.H. (1979). Life stress, organizational stress, and job satisfaction. Psychological Reports, 44, 75-79.

SCHECK, C.L., KINICKI, A.J., & DAVY, J.A. (1995). A longitudinal study of a multivariate model of the stress process using structural equation modeling. Human Relations, 48, 1481-1510.

SCHECK, C.L., KINICKI, A.J., & DAVY, J.A. (1997). Testing the mediating processes between work stressors and subjective well-being. Journal of Vocational Behavior, 50, 96-123.

TAYLOR, P., & BAIN, P. (1999). ‘An assembly line in the head’: work and employee relation

YAGIL, D. (2008). When the customer is wrong: A review of research on aggression and sexual harassment in service encounters. Aggression and Violent Behavior13(2), 141-152.

YU, C., XU, X., & LU, Y. (2015). Computer-integrated manufacturing, cyber-physical systems, and cloud manufacturing–concepts and relationships. Manufacturing Letters6, 5-9.

ZAPF, D. (2002). Emotion work and psychological well-being: A review of the literature and some conceptual considerations. Human Resource Management Review12(2), 237-268.

Megjelent a Controller Info legfrissebb lapszáma!

Alapítva 2006-ban.
A Controller folyóirat szakmai és jogutódja.

Legfrissebb cikkek
Legolvasottabb cikkek
Szerzők
Archívum