The Balanced Scorecard methodology provides a quantitative basis for measuring the performance of Enterprise Resource Planning systems against multiple criteria. It can be used to guide organisational IT alignment and the decision-making process during strategic planning. Using Key Performance Indicators, organisations can configure their Enterprise Resource Planning modules to align with their overall business strategy, to improve their overall efficiency and effectiveness. Inadequate performance control and project management practices during IT integration projects lead to unrealistic expectations, cost and time constraints, a protracted implementation process, lack of training and poor division of responsibilities, all of which can strain and obstruct operational control.

XI. évf. 2023. SPECIAL ISSUE1 53-56

DOI: 10.24387/CI.2023.SPECIAL ISSUE.8

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